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Quality Assurance Program

Our quality assurance program is aimed to meet client expectations of effective service delivery. Our full-cycle approach provides continuous improvement and complete transparency.

At Care Accessible, we continually build quality into all our services. This is accomplished by incorporating specific, measureable targets of our Quality Assurance Program into every process. This approach reflects our dedication to a quality system that meets Municipal, Provincial and Federal guidelines as well as exceeding our clients' standards and expectations.

Our Quality Assurance Program focuses on Key Performance Indicators such as:

  • Service reliability
  • Management processes
  • Safety standards
  • Customer satisfaction
  • Performance standards
  • Vehicle maintenance
  • Ongoing training
  • Accurate reporting
  • Risk management

By having specific measurable standards, Care Accessible holds itself accountable to all clients to ensure that the processes and procedures we have in place allow our managers, dispatchers and operators to consistently deliver on our promise and commitment of safe passenger transportation.