Above all else, at Care Accessible, our operators are individuals who love what they do and have a proven propensity for helping individuals, especially those with special needs. They are compassionate and people who are trained to transport passengers safely.
Each operator abides by a strict Code of Conduct, adopting a safety first culture and understands every aspect of their responsibility involved in transporting people, especially those with special needs.
Our extensive screening and hiring process ensure that only those who meet the highest standards of professionalism are selected. In addition to other measures, each operator must possess the following:
- A valid Ontario driver's license (with the appropriate Class of license)
- Clean driver's abstract
- Clear Vulnerable Sector Screening (VSS)
- Previous commercial driving experience
- Accident free insurance record, with an auto-plus check
- Intimate knowledge of the city
- Proven history of outstanding service in the people transportation and customer service industry
- Intro to Our Initial Training Program
- Care Accessible Orientation and In-house Training
- First Aid and CPR Certification
- Canadian Urban Transit Association (CUTA) Training
- Transportation Health & Safety Association (THSAO) Training
- In addition, each operator must complete:
- Contract specific training (policies and procedures)
- Sexual harassment training
- Emergency procedure training
If required, we offer additional defensive driving training through DriveWise, an advanced road safety instruction and interactive training program.
All operators are required to successfully complete additional refresher training at regular intervals.
Each new operator is assigned a mentor for the first 6 months. The mentor helps new operators ease into their work, promotes teamwork and encourages them to do a good job.
Annual Recertification Training
Operators must complete a recertification training course annually. This course reviews all policies and procedures, highlights new developments, updates operators on industry best practices, and refreshes their clearance documents (abstract, vulnerable sector screening, etc).
What Customers Can Expect
We guarantee that our operators will deliver a positive experience from the time of pick-up to the time of drop-off. Our operators are trained to:
- Adhere to their schedule and trip manifest
- Provide door-to-door service and follow any special instructions
- Announce themselves and greet their passenger with a smile
- Confirm passengers details, including DI, drop-off destination, and any special instructions
- Assist with personal items, bags and groceries
- Safely secure any mobility aide device
- Collect the appropriate fare media, if applicable