The CARE Advantage
C: Customer Service
Our success comes from our years of experience, qualifications and our continuous pursuit of customer satisfaction and performance excellence.
Our management team comes from a variety of transportation backgrounds ranging from municipal paratransit, taxi brokerage and bus transportation. With over 150 years of combined people transportation experience, we have a clear understanding of what it takes to be successful.
In choosing Care Accessible, our clients can rest assure that they have chosen in a company that is committed to using our experience and knowledge to benefit each and every customer. We shall:
- Deliver on-time, dependable and reliable delivery of service with safety as a top priority
- Ensure efficient resource allocation, scheduling, and coordination
- Offer continuous training for management, operators and all other staff members
- Optimize efficiency through innovative technology
- Customize and offer flexible solutions that are tailored to each client's specific level of need
- Build and strengthen our relationships
We conform to the highest performance standards Our key performance indicators have been established as benchmark targets for service excellence and criteria by which our vehicle operators, staff members and managers are evaluated. Each of the following performance standards categories is closely monitored and tracked:
- Service Reliability & Quality
- Vehicle Management & Maintenance
- Customer Service & Satisfaction
- Training Adherence
Our management team will provide an in-depth consultation and review of your operations and design a transportation program that meets your specific requirements and fits within your budget. We encourage you to check us out and experience the CARE advantage.